Lrps-2023-9187475 "To Provide Professional Messenger Cum Cleaning Services for Unicef Offices Across Bangladesh

• Country: Bangladesh
• Summary: Lrps-2023-9187475 "To Provide Professional Messenger Cum Cleaning Services for Unicef Offices Across Bangladesh
• BDT Ref No: 93620607
• Deadline: 03 Jan 2024
• Financier: United Nations International Children's Emergency Fund (UNICEF)
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: LRPS-2023-9187475
• Purchaser's Detail:
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• Description:
• TERMS OF REFERENCE FOR INSTITUTIONAL CONTRACT Title of the assignmentTo provide professional Messenger cum Cleaning Services for UNICEF Offices across Bangladesh under Long-Term Arrangement (LTA)PurposeThe United Nations Children's Fund (UNICEF) Bangladesh Country Office would like to establish Longlong-term arrangement (LTA) with a reputed company having a proven capacity to provide professional messenger cum cleaning services with an adequate number of skilled workforces and required equipment to keep the office premises (inside and outside) fully clean and tidy.LocationUNICEF House at PlotTechnical Supervisor of this assignmentAdmin Specialist, Administration Section 1. Background The UNICEF House is located within the Dhaka metropolitan city, along the Shamoly to Agargaon main road within the close proximity of Bangladesh Betar Building, Asian Development Bank and World Bank. The messenger cum cleaning services are to be provided for a floor space of approx. 74,000 sft. with the capacity to accommodate 230 personnel/staff and a large number of visitors come to UNICEF every day for different purposes. The UNICEF House is a 3-storied office building. Also, the services are to be provided to all the Field Offices including one sub-office (8). UNICEF Mymensingh Field OfficeCaritas Regional Office Compound, Mymensingh15, Catholic Padri Mission Road, BhatikashoreMymensingh-2200 UNICEF Rangpur Field OfficeRDRS Office BuildingHolding No. 41, Jail Road, Radhaballabh, Police Station: Kotwali,Rangpur-5400 UNICEF Barisal Field OfficeUN Office ComplexSouth AlekandaHakim Mansion (Near Nuria School), Barisal-8200 UNICEF Chattogram Field OfficeRadisson Blu Bay View, ChattogramAnnex Building (4th floor)S S Khaled Road, Lalkhan Bazar Circle, Chattogram-4000 UNICEF Khulna Field OfficeHouse No: 75, Road No: 3Sonadanga, Phase-1Khulna-9100 UNICEF Sylhet Field OfficeSylhet Division152 Majumdari, Airport Road, AmbarkhanaSylhet-3100 UNICEF Rangamati Sub OfficeRajbari RoadRangamati UNICEF Cox's Bazar Field OfficeMotel Road, Beside Motel UpalCox's Bazar- 4700 To ensure a hygienic andcomfortable work environment in the offices, it is required to be kept the offices perfectly clean and tidy. The overall messenger cum cleaning works should cover, cleaning of floors, glass or normal walls, and roof including furniture placed in the staff working areas, meeting rooms, cafeterias, staircase, rooftop, drain, boundary area, etc. For toilets, during office hours full-time cleaners should be available to keep the toilets clean and tidy with global standard facilities. NOTE: Prior to submission of the bid response Interested Contractors would be allowed to visit the UNICEF House and all the Field Offices to conduct their own assessment. A visit/meeting schedule will be planned, respective UNICEF officials will be present during that visiting hour. 2. Objectives, Purpose and Expected Results To perform the duties the messengers cum cleaners should be in the office premises from 7:30 am to 5.30 pm from Sunday to Thursday with half an hour lunch break from 1:00 1:30 and on Saturday from 7:30 to 11:00 am. The daily cleaning must be completed outside the working hours to avoid causing any disturbance to the staff. Weekly tasks will be undertaken during the weekends and minimal services will be made available on holidays as per advice from UNICEF. 3. Description of Assignment (Scope of Work) UNICEF may provide specific work assignments to the assigned messenger cum cleaners with respect to details of the work outlined in the ToR, such as the number of Messenger CumCleaners to be assigned per floor, areas to be cleaned (or areas of responsibility), and other details that UNICEF may deem necessary as called for any situation, or cleaning requirements as advised by the Contractor with UNICEF' approval (the cleaners who will be assigned to clean the washrooms should not be assigned for serving tea/coffee).The Contractor shall provide these services as per the requirement of UNICEF, including the following:a) Provide Messenger cum cleaners (both male and female), their uniform, cleaning materials, and equipment, and other necessary protective paraphernalia used in carrying out the required services; b) The assigned work force for particular areas (i.e., for toilet and rest of the office area) shall be tasked with ensuring the proper execution of all messenger and cleaning activities and responsible for closing the doors and opening them during weekendsand holidays, as required by UNICEF. c). The Contractor shall ensure the availability of relievers for continuous and uninterrupted service in case of the inability of regular personnel to report for work. d). The Contractor shall be duly licensed and registered with the appropriate Government Agencies including the Social Security System. 4. Daily office support tasks of Messenger Collect mails, documents, pouches and other communication materials from concerned pigeonhole. Deliver as per instruction to the concerned section. Ensure each morning that there is enough paper inside the machines. Take delivery of monthly stationery supply for the Sections and keep it organized in the designated place. Arrange and store IT and office equipment in the admin Store with the support of the administration. Load/unload materials of UNICEF such as heavy equipment and publications to and from the UNICEF HOUSE Store or other places outside UNICEF HOUSE. Sorting/packing/distribution of large amounts of publications, documents for workshops/meetings, etc. Any other business. The activities stated above shall be as enumerated hereunder but not limited to this list. Cleaning Service to include Daily Routine and Surface Cleaning Service to include Wash, dust and clean interior and exterior window glass, and panels, dust all areas within a high-hand reach, including windowsill, wall ledges, bookshelves, wood panels, filling cabinets, radiators, charts, bulletins boards, and pictures; Inspection and eradication of cobwebs in the ceiling of rooms, exits, stairways and likely places; Thoroughly clean toilets including the walls, internal and external doors, floors window blinds etc. Empty all waste receptacles. Empty, clean and refill outside smoking urns if needed. Place trash in securely covered trash bins and leave it in a designated storage area outside the office premises. Disposal of garbage other than the recycling material. Place trash in securely covered trash bins at the designated storage area in the office compound. Clean washrooms at least once in every hour, deep clean every morning and evening before and after office hour, and additional cleaning during lunch time at 01:00 pm. Sanitize and disinfect comfort rooms and washrooms, three times a day. Supplies such as fragrant toilet disinfectants, paper towels, toilet papers and liquid soap must be replenished asrequired. Dusting of office furniture. Cleaning of all glass areas. Cleaning and moping of conference rooms, and common spaces, all balconies with, parking area, driver's rooms, security guard posts, all tile and staircases with cautionary signs and ensuring safety measures. Sweepin the reception area, hallways and stairs using appropriate detergent, Kitchen area. Vacuum all floor/carpeted areas. Lavatories Touch-up cleaning of bathrooms/Toilets (at least one in every hour) Wash and disinfect all fixtures (wash basins, toilets, urinals, mirrors) using appropriate detergents. Polish flush meters, piping, toilet seat hinges, and other metal work. Mop, rinse and dry floors. Refill paper towels, toilet paper, sanitary napkins, soap dispensers, fragrant toilet disinfectants. Tasks to be accomplished on Saturday Wash all glass partitions, dust photo frames. Dust all doors, all wooden furniture surfaces. Wash and clean interior and exterior window glass with safety measures, dust all areas within a high-hand reach, window blinds. Thoroughly clean toilets including the walls, internal and external doors, floors, etc. Disposal of garbage other than the recycling material. Clean the office Standby Generator room. Tasks to be accomplished once in a month Vacuum cleaning venetian/roller blinds and all other dusty areas beyond a high-hand reach. Wash all window ledges and sills. Vacuum clean all upholstered chairs and sofas. Clean all drainage holes on balconies, main gate, boundary wall and roof. Clean security guard posts Scrub and polish all floors (excluding raise floor). Special activities In case there will be special activities (other than routine) such as anniversary celebrations, new year etc., in certain areas of the UNICEF building or compound, where additional hands are required, UNICEF may request for additional messenger cum cleaner personnel for the occasion. Supplies, Consumableshe contract will be procured and provided by the company (sample to be checked and approved by UNICEF admin staff). Equipment: The company will provide all the necessary equipment, such as vacuum cleaners, brooms, carpet shampoo machine, ladders, glass windows/doors cleaning equipment/tools. Reporting lines Cleaners should report to UNICEF supervisor who will prepare a work schedule for them on a weekly basis and come daily for checking and monitoring purposes. The Contractor shall report to UNICEF Admin Assistant/Admin Officer who will be UNICEF Supervisor. Based on the feedback of the AdminAssistant/Admin Officer, the Admin Specialist will contact the company to report any problem. Storage of Cleaning Materialss sufficient enough to provide the necessary logistics and other consumables to carry out its function. 6. Deliverables Fully clean UNICEF BCO (Dhaka and all other Field Offices) office premises as per the expected standard. 7. Contractor's Responsibilities The Contractor shall be fully responsiblefor all the works and services performed by its sub-contracted personnel, and shall for this purpose employ qualified, competent and well-trained staff to perform the services under the contract. The Contractor shall take all reasonable measures to ensure that the Contractor's personnel conform to the highest standards of moral and ethical conduct. The Contractor undertakes to obtain any license, permit, consent, sanction, etc. as may be required or called for from/by local or any other authority for doing the work as specified in this RFP. The Contractor shall provide and maintain all appropriate workmen's compensation and liability insurances, or its equivalent, with respect to its employees to cover claims for death, bodily injury or damage to property arising from the execution of the planned contract. Adequate care and protection shall be maintained by the Contractor to ensure the safety of the occupants and visitors in the Premises where the work is being carried out. The Contractor shall ensure that its staff have valid contracts that meet all statutory obligations and legal requirements, such as the minimum wage and social security provisions. The Contractor shall ensure that the wages are disbursed to the staff in a timely manner in consideration of the staff's well-being and so as not to jeopardize the continuity of the performed tasks on high service quality levels at all times and this shall be monitored by UNICEF. The Contractor shall ensure that it is clarified that housekeeping staff under the proposed contract are the employees of the Contractor only and that the UNICEF has no obligation or any relationship to employment or otherwise whatsoever with the Contractor's staff. 8. Payment Schedule Payment on a monthly basis in BDT, upon receiving satisfactory services as per the agreed provision. 9. Qualification requirement of the company/institution/organization In order to qualify for consideration, the bidders should note the following mandatory requirements and MUST ATTACH the required documents with the proposal A copy of the company's Incorporate Act, license issued by local authorities, and copy of profile and organizational structure showing at least (3) three years of experience in the field of providing Professional Messenger cum Cleaning Services on a contractual basis. Demonstration of sound financial standing, enabling the company to finance its operation (MUST provide the last two years' audited financial statements). A list of managerial staff and their qualifications along with the categories. A list of Messenger cum Cleaners (adequate number to choose from) with the following qualifications, knowledge, and experience: The education level preferred to be SSC passed but should not be less than class eight level. Should have some basic notion/understanding of the English language, the ability to communicate in English is preferred. Must have a minimum of five years related working experience. Should be courteous/polite/honest and gender sensitive. The minimum age of the cleaners should be 21 years. Proposed staff must have a medical fitness certificate issued by a qualified doctor. Proposed staff must have security clearance or Police verification report List of currentt three years) for providing similar services including dates of contract and address details of the clients (emailuld be BDT. 500,000. An outline of the Contractor's Quality Assurance and Quality Control (QA/QC) plan covering the policy for backup support in case of any emergency. The contracting company should have a formal organizational setup with an adequate number of experienced manpower and logistics. The contracting company should have a sound methodology for taking disciplinary action against its personnel. All Messenger cum Cleaners must be paid on a monthly basis, through bank accounts maintained for individual person. The contractor should have a proven track record of providing such services to organizations of similar standards like other International organizations, renowned corporate and UN organizations. Should attach an illustrative list of services that can be provided by the company. Submit a list with details of qualifications, experience, and number of employees intendedto be used under the UNICEF-BCO Contract for the mentioned locations. Describe the type and colour of uniforms, and equipment, tools and material intended to be used for the execution of the contract. Submit operational plan to train and mobilize the proposed team with backup team members to ensure uninterrupted Cleaners cum Messengers Service.
• Documents:

 Tender Notice

LRPS-9187475-signed.pdf